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Help Center
customer service
Customer service hours
* Please Note: During the holiday season, longer delays may occur for orders to be sent and for a response from our customer service.
Our customer service representatives are available Monday to Friday from 10am to 4pm Eastern Standard Time. All website related
Please allow up to 1 full business day before one of our specialists gets back to you. Please note that our customer service hours may fluctuate during US national holidays.
Personalized gear advice
For one on one gear advise please contact our support team at to book a one on one phone call with one of our gear experts.
pricing
Sales & Price adjustments
If an item you purchased on our website is displayed at a lower price within 14 days of the original purchase, you may contact us to request a price adjustment.
To be eligible for a price adjustment, the product(s) that you are requesting an adjustment for must be the exact same color and size and must not be sold out at the time of the price adjustment request.
The difference between the two prices will be given back to you as a store credit valid for 1 year after creation.
Online store pricing policy
Prices displayed on our website may not necessarily reflect the exact prices of products in our physical store and vice versa. Prices may vary and are subject to change without notice.
Sign-up coupon exclusions
Sign-up coupons are valid on regular priced products only.
Liquidation Items
Items that are discounted more than 40% from their regular price are considered final sale and cannot be returned or exchanged. Clearance prices are valid while supplies last.
shipping
Free Shipping in the United States
Orders within the U.S. over $75 will receive free standard shipping.* The $75 threshold must be met before applicable taxes and after applying any discounts or coupon codes. *Some products may be excluded from our free shipping policy, such as oversized items or final sale liquidation items.
Shipping fees do not count toward the $75 threshold. For example, if an item is $64.99 + tax and has a $15 shipping fee, it does not qualify for free shipping.
Some restrictions may apply. Items discounted at 30% off or more are not eligible for free shipping.
Shipping Timeframe
Orders are packed and shipped on weekdays only. Depending on shipping and delivery truck cutoff times, it may take up to 4 business days after order confirmation to process and ship your order.
Once your order has been shipped, a tracking confirmation will be sent to you via email. If further delays occur, we will notify the customer directly.
Tracking & Delivery
Please refer to the tracking notification email for regular updates on your order’s delivery status.
Note that a USPS tracking status showing “Delivered” may sometimes indicate that a delivery notice card was left instead of the package, to ensure safer delivery and pickup.
Undeliverable Orders
It is the customer’s responsibility to ensure that the shipping address entered during checkout is complete and accurate. Please include suite and apartment numbers where applicable.
If a package is undeliverable due to missing or incorrect address information, it will be returned to our facility, and a restocking fee equivalent to the return shipping cost may be applied.
International Shipping
All orders originating outside the U.S. will have competitive shipping rates automatically calculated at checkout.
Rates are determined by the size and weight of the items in your order. Please note that additional duties and taxes may be imposed by local authorities upon delivery.
We recommend checking your local tax and duty regulations before placing an order to better estimate any potential additional charges.
return policy
Return Policy for US Customers
Returns are quick and easy. You may return your product(s)* within 30 days of purchase.
Only unused products in their original condition with tags and packaging intact are eligible for refunds.
Please note that applying tape directly to shoe boxes or product packaging will void return eligibility.
*Underwear and items discounted more than 40% off the regular price are considered final sale and cannot be returned.
To simplify the return process, we offer a prepaid return label service: a $15 fee for standard-sized orders, or a $25 fee for oversized orders exceeding 100cm.
If you choose to use our prepaid return label, the fee will be deducted from your final refund amount.
You may also use your preferred carrier to return the order at no additional service fee. To arrange a self-sponsored return, please contact our support team at support@yiranstore.com for return authorization and instructions.
Steps for Prepaid Label Returns:
Step 1:
Email your return request to support@yiranstore.com. Our customer service team will review and approve within 1-2 business days.
Step 2:
Print the prepaid return label provided by us and pack the item(s) securely in the original packaging. Please ensure your order number is clearly visible on the outside of the package.
Step 3:
Drop off the package at the nearest FedEx or UPS location (specific carrier will be indicated in your instructions).
Step 4:
Once we receive your returned package, we will process your refund within 5-7 business days. An email confirmation will be sent to the address on file.
You may also return items in person at our flagship store in San Francisco, California (appointment recommended).
International Returns
Orders placed from outside the US may be returned within 30 days of delivery.
Please email support@yiranstore.com with the subject line “International Return Request.”
We will provide a prepaid DHL return label: a $30 fee for standard-sized orders, or a $50 fee for oversized orders (over 100cm). The fee will be deducted from your refund.
If you choose to use your own shipping method, you will be responsible for return shipping costs and any potential import/export duties (we recommend keeping shipping receipts for tracking purposes).
Refunds & Exchanges
Refund policy
To be eligible for a refund your item must be returned within 30 days of the original order. Items must be new, unused and have all original tags and packaging intact to be considered for a refund. Only the products + their applicable taxes are eligible for refund. Shipping fees for the initial delivery of the order or upgrades in shipping services are not eligible for refunds.
Undergarments and Items that are discounted more than 40%from their regular price are considered final sale and cannot be returned.
Once the return is received at our facilities, processing time can take up to 10 business days. As soon as the return has been completed on our end we will send you an email notification
Exchanges
Products cannot be exchanged in the traditional sense. Instead, we offer refunds for products that are returned within 30 days and advise the customer to immediately place a new order for the replacement item. This speeds up the process considerably for the customer and makes the billing easier to follow and understand.
Sezzle Financing
Sezzle is a payment solution that gives you the freedom to buy now and pay later – with no interest!
When you complete a purchase with Sezzle, we will process your order just like you paid in full, but you will have only paid a fraction of the cost.
Sezzle is available for purchases of $2500 and under.
How does it work?
Select Sezzle as your payment method during checkout.
New Sezzle customers will need to create a Sezzle account, returning Sezzle customers will need to login.
Sezzle will do a soft credit check for approval of the transaction.
As little as 25% is due at the time of the purchase, with the remaining amount spread out over equal installments (typically three), each two weeks apart.
Sezzle automates the remaining payments through whichever payment method is on file.
No interest or processing fees are charged to you – as long as you pay everything off on time, you only pay for what you ordered!
Does Sezzle hurt my credit score?
Sezzle will not have an impact on your credit – they do not perform hard credit checks. Instead, they perform “soft checks” by reviewing your credit score as part of their risk check.
Is Sezzle secure?
Your security is of utmost importance to Sezzle. They undergo quarterly scans and yearly audits to ensure your data is safely stored in their systems – and to maintain compliance at the highest level in the Payment Card Industry (PCI): PCI Level 1.
Who can use Sezzle?
To use Sezzle, you must be 18 years or older* and have a valid phone number based out of either the United States or Canada.
You will also need to have an email address as well as a payment method ready at checkout – Sezzle accepts all major debit and credit cards, and you can also link a bank account directly.
At this time, prepaid cards are not able to be used to place orders, but you can use them to pay off existing orders.
How do I sign up for Sezzle?
You can either sign up and get your account set up directly through the Sezzle website, or you can sign up as you check out on our site! Either option will walk you through the same signup process.
To get signed up, you will need to have a working phone number based out of the US or Canada, as well as a payment method (debit/credit card or bank account) to link to your account.
Why was my order not approved?
Sezzle tries to offer all applicants a simple payment plan to be able to approve every order.
Their system assesses every order individually, taking into account your available funds, outstanding orders, and the total cost of the order you’re trying to place. If you’re not approved for any reason, They’ll notify you right away.
Here are a few reasons you may have been denied:
Insufficient funds. Typically, Sezzle checks to make sure you have at least 25% of the total order cost available at the time you place an order.
Too new to Sezzle. The longer you use Sezzle, the better your chances of getting approved. Usually, we’re less restrictive after the first six weeks.
Outstanding balance(s). The amount you owe on previous orders and the number of open orders on your account both impact your chances of being approved by Sezzle. Paying off your outstanding balances can improve your chances of getting approved.
Order value. Reducing the total cost of your order, or splitting it into two or three smaller transactions, can improve your chances of getting approved.
Payments linked to your account. Adding another debit or credit card to your Sezzle account helps us understand your repayment ability, which can help get you approved.
Keep in mind: Just because you’re not approved today, doesn’t mean you won’t be tomorrow. Every order is unique – so keep using Sezzle!
Marketplace
Warranty
Product Warranty Policy
All products purchased through Yiwin Store (www.yiwinstore.com) are covered by the manufacturer’s warranty. During the warranty period, Yiwin will provide comprehensive assistance in handling matters related to product damage or quality issues.
To submit a warranty claim, please email our customer service team at: support@yiwinstore.com
Privacy policy
Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.yiwinstore.com (the “Site”).
Information We Collect
When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some cookies installed on your device. Additionally, as you browse the Site, we collect information about individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” We collect Device Information using the following technologies:
Cookies: Data files placed on your device or computer that often include an anonymous unique identifier. For more about cookies and how to disable them, visit http://www.allaboutcookies.org.
Log Files: Track actions occurring on the Site and collect data including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.
Web Beacons, “Tags”, and “Pixels”: Electronic files used to record information about how you browse the Site.
When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this as “Order Information.” When we use the term “Personal Information” in this Privacy Policy, we are referring to both Device Information and Order Information.
How We Use Your Information
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
Provide you with information or advertising relating to our products or services, in line with the preferences you have shared with us.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing Your Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site—you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioral Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do Not Track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@yiwinstore.com.